Get Ready for 2-Step Verification

If you use social media or a cloud-based email service, you have probably already used 2-Step Verification. It adds an extra layer of security and prevents unauthorized access to your account.  Once 2-Step Verification is available, ChildPlus will require a unique code whenever you attempt to access the system from a computer or device that ChildPlus does not recognize.

Yes, your agency will be required to use 2-Step Verification once we release ChildPlus version 5.0. ChildPlus Mobile will also require 2-Step Verification.

Once your agency updates to version 5.0, you will have 60-day grace period. After 60 days, you will be required to perform 2-Step Verification on every computer or device that runs ChildPlus 5.0. The grace period is limited to ChildPlus 5.0. There is no grace period for ChildPlus Mobile.

ChildPlus will require users to input a unique code whenever they access the system from a computer or device that it does not recognize. ChildPlus will send this unique code directly to users via the email address or mobile phone number that is stored in ChildPlus. In order for 2-Step Verification to work, every ChildPlus user will need a valid email address (either work or home) or mobile phone number associated with their Personnel record in ChildPlus.

Since 2-Step Verification will be available later this summer, we recommend that ChildPlus administrators start preparing now. It is absolutely critical that every ChildPlus user has a valid email address or phone number associated with their Personnel record in ChildPlus. Users who are missing this information will eventually be unable to sign in to ChildPlus.

We created Report 1049 - User Verification (Grid) to help ChildPlus administrators prepare for 2-Step Verification. Your ChildPlus administrator can run this report in ChildPlus to quickly identify which staff members are missing an email address or mobile phone number. Once users who are missing this critical contact information are identified, ChildPlus administrators can add missing contact information for each user via Management >> Personnel. ChildPlus administrators can also use Report 1049 - User Verification (Grid) to verify that they have the correct email address and phone number for each ChildPlus user.

It is absolutely critical that every ChildPlus user has a valid email address or phone number stored in Personnel. Users who do not have an email address or phone number stored in the system will eventually be unable to sign in to ChildPlus once 2-Step Verification is available.

If you have additional questions about 2-Step Verification, please contact ChildPlus Technical Support at support@childplus.com or 800.888.6674.