ChildPlus is now Mobile! You can use ChildPlus Mobile to access Family Services and related reports on the go. Even better, ChildPlus Mobile for Family Services is completely FREE with your ChildPlus subscription. While Family Services will be the first service area available, many more will soon follow. Vote here to tell us which service areas you want to see next.

ChildPlus Mobile for Family Services is simple and easy to use. You can use ChildPlus Mobile on any device using a Google Chrome or Safari web browser. With ChildPlus Mobile, you can take advantage of enhanced features such as automatic time stamps for all note fields and search capabilities for drop-down fields.

Activating ChildPlus Mobile

Your agency will be able to control which users, if any, within your organization can access ChildPlus Mobile. Before anyone at your agency can start using it, your ChildPlus administrator or the person in charge of security will need to activate ChildPlus Mobile.

Web Browser Security Setting

This new security setting allows users at your agency to access ChildPlus Mobile using a web browser. To turn on ChildPlus Mobile for your agency: 

1. Click Setup >> Security >> Security Settings.
2. Select Allow users to access ChildPlus using a web browser.
3. Copy the URL and share it with any staff members that you want to have access to ChildPlus Mobile.
   
   
   

User Security Group Privileges

To help make your transition to ChildPlus Mobile seamless, any User Security Groups that previously had access to Family Services in ChildPlus Desktop will automatically have access to Family Services in ChildPlus Mobile. If you want to modify User Security Group privileges for ChildPlus Mobile: 

1. Click on Setup >> Security >> User Security Groups.
2. Select a group.
3. Click the plus sign for ChildPlus Mobile.
4. Right-click on each item and select the appropriate security level.

There is a new update available for the ChildPlus Attendance App. It is also now easier for users to reset their ChildPlus Attendance App password.

ChildPlus Attendance App Update Available

The ChildPlus Attendance App has been updated. Make sure to visit your device's app store to download the latest version.

Change My Password for the Attendance App

All ChildPlus products require strong passwords that are at least 8 characters long and contain at least 3 character types. If a user's password does not meet this requirement, they can update their password when they sign in to the ChildPlus Attendance App. ChildPlus administrators can locate this new security checkpoint in ChildPlus Desktop by going to Setup >> Security >> User Security Groups. Select the security group you want to edit and expand the Attendance App group. Right-click on Change my Password to select the appropriate level of access.

The security of your data is our first priority. Stronger security options managed by your program are now available and include a 2-Step Verification process. ChildPlus administrators can manage their database's security settings by requiring strong or very strong passwords that include at least 8 characters. ChildPlus administrators also now have the ability to determine if their staff should update passwords on a regular basis and provide individual users with the ability to reset forgotten passwords.

Strong Password Policy

All ChildPlus products require, at a minimum, strong passwords that are at least 8 characters long and contain at least 3 of the following character types:

• lower case letters
• upper case letters
• numbers
• symbols (~ ! @ # $ % ^ * ( ) _ - + = { } [ ] \ | : ; “ ‘ < > , . ? /)

As a result of these changes, we've updated the Password Policy Enforcement tab in the Setup >> Security >> Security Settings window.

2-Step Verification

2-Step Verification will now be required for all ChildPlus products. If you have not already done so, your agency needs to prepare for 2-Step Verification immediately. Now that your agency has been updated, you have 60 days before ChildPlus Desktop and the ChildPlus Attendance App will require 2-Step Verification on every computer or device at your agency. If you want to use ChildPlus Mobile, you will need 2-Step Verification immediately.

In order for 2-Step Verification to work, every ChildPlus user needs a valid email address (either work or home) or mobile phone number associated with their user profile. If anyone at your agency logs in as the <admin> user, you will also need to associate an email address and/or mobile phone number with the <admin> user profile. Report 1049 - User Verification was designed to help ChildPlus administrators prepare for 2-Step Verification. This report helps you quickly identify which staff members are missing an email address or mobile phone number.

In previous versions of ChildPlus, personal email addresses and phone numbers were only available in the Personnel module. To make it easier to manage all of your agency's security needs in one place, these fields are now available directly in the User Security window as well. ChildPlus Desktop will automatically apply any changes that you make in this window to the user's Personnel record.

2-Step Verification Request Management

Do you have multiple users sharing the same email address? We can help you identify who requested a 2-Step Verification code. If multiple users share the same email address, we'll send an email with the 2-Step Verification code along with the name of the user who submitted the request.

User Security Group Management

To help make it easier for you to manage security access privileges for your user security groups across multiple ChildPlus products, we've enhanced the security tree so that privileges are now grouped by product.

Temporary Lock Out

Both ChildPlus Mobile and ChildPlus Desktop will now temporarily lock the account of any user who has seven consecutive failed log in attempts due to invalid credentials. ChildPlus will temporarily lock users out for a period of five minutes.

Move through ChildPlus Mobile with ease! You can find the answers to frequently asked questions, watch helpful tutorials and chat with Technical Support directly from our new Help Center in ChildPlus Mobile. To open the Help Center in ChildPlus Mobile, click on the More button located to the right of User Settings and select Help Center. Be sure to leave us feedback using the love, thumbs up and thumbs down buttons.

We've added a detailed About ChildPlus window that includes important information about your ChildPlus subscription.

You asked, we delivered! Thanks to the suggestions from so many of our users, we now have a way for you to include a Record ID with your Internal Monitoring checklists. You can use this new feature to track information like ChildPlus ID, Family ID, Equipment ID or any identifier that you need to track. To help with your reporting needs, we also updated Report 8001 - Monitoring Activity to include the new Record ID field.

School years are used to group data in certain ChildPlus Desktop modules. In ChildPlus Mobile, school years are used to group program terms. If your agency wasn't already using school years, we automatically created school years and associated them with your existing program term(s) during your update to ChildPlus Desktop. Moving forward, you will always need to associate new program terms with a school year in ChildPlus Desktop.

To access school years in ChildPlus Desktop: 

Go to Setup >> Agency Configuration >> School Year.

To verify your program term associations:

Go to Setup >> Agency Configuration >> Program Info and choose a program term.

We updated the Head Start Eligibility Verification Form in ChildPlus Desktop to match the Office of Head Start's recent updates. You can sign the updated Head Start Eligibility Verification Form electronically in ChildPlus Desktop. To print this form in ChildPlus Desktop, click the Print Application button located in the Application module or run Report 2135 - Print Applications.

ChildPlus administrators now have more filter options and flexibility when viewing the sign-in/sign-out history for their agency's database. We added Report 1195 - Sign In/Sign Out History (Grid) to the Reports >> Administration category in ChildPlus Desktop. ChildPlus administrators can run this new report to view Data History Log information both prior to and after this update.

We converted the following ChildPlus Desktop reports so they are now interactive and easier to read:

3030 - Participant Health Summary

2115 - Program Enrollment Status

2175 - Child Cultural History

2510 - Education History

2515 - Education Requirements

2530 - Participant Education Summary

2550 - Education Actions

3010 - Health History

3015 - Health Requirements

3025 - Health Requirements Setup

3030 - Participant Health Summary

3050 - Health Actions

3320 - Immunization Record

4010 - Master List of Families

4130 - Family Service Actions

 

If you have any questions about this ChildPlus update, please contact ChildPlus Technical Support at support@childplus.com or 800.888.6674.